01. Why I had to forward my cell/mobile number, if I want to use the free account?
01.
We need the cell/mobile number to forward you the access code.
02. Are there any commitments, if I use the free account?
02.
No. The free account is only an option to test us.
03. Do you forward my cell/mobile number to third party services?
03.
No. We only need it, to foward you your access code.
04. Are there any commitments, if I buy coins?
04.
Each buying is non-recurring and there are no other commitments.
05. Is there a subscription or a dialer?
05.
No. There isn't a subscription or a dialer, because only satisfied customers are coming back.
06. I bought coins, but my account balance is still 0 coins?
06.
It could happen, if you don't use the forward button to confirm the buying of the coins. Please contact the support for further help.
07. I would cancel my account/the newsletter?
07.
It is not required to cancel your account, because there is no subscription. If you
would like to cancel the newsletter, use the link on the homepage.
08. My account balance was 20 coins and shortly after it was 0 coins?
08.
Please contact the support for further help. If you have more than one account, it is possible, that you used the wrong login.
01. I use the phone access, but I can't use my voucher code?
01.
If you use the phone access, it is not possible to use the voucher code.
02. I won a voucher code. How can I use it?
02.
You can use it, if you buy coins. You must enter the voucher code in the right form and you will get your discount.
Cash payment or subsequent charging of the voucher code ist not possible.
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